Tips for Selecting the Best Person for an Entry Level ICT Role

1. Define the Role Clearly

Create a position description that outlines:

• Key responsibilities (e.g., help desk support, troubleshooting, ticketing)
• Basic technical expectations (e.g., familiarity with Windows, M365)
• Soft skills (e.g., communication, time management)
• Desired qualities (e.g., willingness to learn, teamwork)

2. Screen for Attitude & Aptitude

Since it’s a traineeship, prior experience is less important. Look for:

• Eagerness to learn and grow in the IT field
• Problem-solving mindset and logical thinking
• Customer service orientation — how well can they support users?

3. Evaluate Technical Potential

Assess basic technical knowledge using:

• A short skills test or quiz (basic IT terms, troubleshooting steps, common tools)
• A practical scenario (e.g., “What would you do if a user can’t access email?”)

4. Check Communication Skills

IT services require clear communication. During interviews, observe:

• How well they explain technical concepts
• Their tone and professionalism
• How they handle questions they don’t know (a good answer might be: “I’m not sure, but I’d check X or ask Y”)

5. Cultural Fit & Work Ethic

Look for alignment with your team and values:

• Do they show initiative and a good attitude?
• Are they punctual, respectful, and team-oriented?
• Ask behavioural questions like:
  • “Tell me about a time you solved a problem you hadn’t encountered before.”
  • “How do you stay organized when you have multiple tasks?”

6. Consider Long-Term Potential

Ask: could this person grow with the company?

• Have they expressed career goals in IT?
• Are they open to training, certifications, and continuous improvement?

7. Involve Others

Bring in a senior tech or supervisor for a second opinion. A quick shadow or trial task (1–2 hours) can give you insight into how they work in your environment.

8. Reference Checks

Even for trainees, check references to validate:

• Work ethic
• Reliability
• Team behaviour

Red Flags to Watch For:

• Passive or disinterested in learning
• Poor communication or overconfidence
• Unwillingness to admit gaps in knowledge